Privacy Policy

Privacy Policy

Last updated: June 10, 2026

This Privacy Policy describes how CHAIVY collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from chaivy.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on the Site and update the Last updated date.

What Personal Information We Collect

Information You Provide Directly

Contact details (name, address, phone, email), order information, account credentials, and customer support communications.

Usage Data

Automatically collected data via cookies and similar technologies: device info, browser info, IP address, and interaction data.

Information from Third Parties

Data from vendors, service providers, and payment processors, treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Services: Processing payments, fulfilling orders, managing accounts, sending transaction notifications.

Marketing and Advertising: Sending promotional communications and tailoring advertising. Legal basis: Art. 6(1)(f) GDPR.

Security and Fraud Prevention: Detecting and preventing fraudulent activity. Legal basis: Art. 6(1)(f) GDPR.

Service Improvement: Customer support and service optimization. Legal basis: Art. 6(1)(f) GDPR.

Cookies

We use cookies to improve our Site and Services, run analytics, and understand user interaction. You can set your browser to remove or reject cookies, though this may affect functionality.

How We Disclose Personal Information

We may share personal information with vendors and service providers, business and marketing partners, affiliates, and in connection with legal obligations or business transactions.

Third Party Websites and Links

Our Site may link to third-party websites. We are not responsible for their privacy or security policies.

Children’s Data

The Services are not intended for children. We do not knowingly collect personal information about children. Contact us to request deletion if applicable.

Security and Retention

We retain personal information as long as needed to provide services, comply with legal obligations, or resolve disputes.

Your Rights

You may have the right to: access, delete, correct, or port your personal information; opt out of sale/sharing; restrict processing; withdraw consent; and appeal our decisions. Contact us to exercise your rights.

Complaints

Contact us directly with complaints. You may also lodge a complaint with your local data protection authority.

International Users

We may transfer your personal information outside your country. For transfers out of Europe, we rely on the European Commission’s Standard Contractual Clauses or equivalent mechanisms.

WhatsApp Business Platform (Meta)

To run our 7-day challenges, we use the WhatsApp Business Platform provided by Meta Platforms Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) and Meta Platforms, Inc. (1 Meta Way, Menlo Park, CA 94025, USA).

When you start a challenge via WhatsApp, we transmit your phone number, your WhatsApp profile name, and the message content exchanged during the challenge (e.g. your responses to daily check-ins) to Meta in order to deliver the automated challenge messages to you. Legal basis: Art. 6(1)(a) GDPR (consent, given by clicking the WhatsApp button) and Art. 6(1)(b) GDPR (performance of the service you requested).

Data transfer to the USA: Meta Platforms, Inc. (USA) is certified under the EU-US Data Privacy Framework (DPF). As an additional safeguard, we also rely on the EU Standard Contractual Clauses (SCCs) as a fallback transfer mechanism. Recipients of your data are Meta Platforms Ireland Ltd. (our EU contractual partner) and Meta Platforms, Inc. (USA, DPF-certified).

Meta’s own legal terms apply automatically through our use of the WhatsApp Business Platform (no separate signed data processing agreement exists or is required):

You can withdraw your consent at any time by sending “STOP” to us on WhatsApp. This immediately ends the automated messages.

Contact

CHAIVY
Carrer de Cristóbal de Moura, 47
08019 Barcelona, Spain
Email: hello@chaivy.com

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